Helpdesk Tips & Tricks

When reaching out to the MN HMIS Helpdesk, a little information can go a long way to get you the answers you're looking for. We’ve prepared some tips & tricks that can be helpful when connecting the Helpdesk.

Here are a few tips we suggest: 

While lots of details are helpful, we know that our users are busy, so including even the basics will help us help you more quickly. We are all learning ClientTrack together right now, so Helpdesk staff appreciate whenever you can help us better understand and interpret the issues and questions at hand!