Peak Reporting Season is Here – Follow These Best Practices for Successful Reporting
As we approach the end of the HUD fiscal year and a busy reporting season there will be increased demand on ART for running and scheduling reports. Here are some best practices we recommend to prevent ART congestion during peak usage periods:
Run small and medium-sized ART reports and only schedule large reports to reduce the burden on ART.
When possible, run reports outside of peak business hours, which fall between 11am and 3pm.
Very large reports should be scheduled outside of peak ART usage and rebuild times. While there is an exact moment that ART is finished refreshing new data, the rebuild process takes a few hours behind the scenes. When reports are scheduled during those hours, there is a higher likelihood they’ll get stuck at pending or fail. Your best bet is to schedule them at off-peak hours, which we estimate to be between 9pm and 2am. As a reminder, you can check the date and time of the most recent ART rebuild yourself to make sure your report will have your most up-to-date data. Once you connect to ART and scroll past the ART Browser and Scheduled Reports section, you’ll see “Last Warehouse Build” with a date and time stamp in the bottom left corner.
WellSky (formerly Mediware) will be monitoring scheduled reports and clearing out any that are blocking the queue. If your report is stopped due to it blocking the queue it will appear as “Failed” in your list of scheduled reports.As we noted during the ART slowdown last week, users should ensure that they are scheduling reports from the new location in the restructured ART gallery and deleting reports from their ART inbox to help speed things up. If you have hundreds of reports in your inbox, don’t hesitate to contact the Helpdesk and we will let WellSky know to clear the reports out for you. Contact the Helpdesk by 4pm on Thursday, October 11th to get your name added to the list for inbox/ART scheduler cleanup.