Minnesota’s HMIS has transitioned to a new software! The new system, called ClientTrack, went live on August 2 and will continue with updates and improvements in the coming weeks and months. Please see the Go-Live Status Tracker on our homepage for daily updates.
Please visit our User Training page (here) for updates on how you can complete the required Moodle training in order to gain access to ClientTrack.
ICA and the HMIS Governing Board prepared for this transition for over a year. Since the board selected Eccovia’s ClientTrack as our new vendor in November 2023, ICA partnered closely with Eccovia to plan and execute the transition. If you need a refresher on how we arrived at this moment, check out the overview offered at the 2023 HMIS Annual Meeting.
With a comprehensive plan in place, construction of Minnesota’s new HMIS has been implemented and will continue in the coming weeks and months. Check this page regularly and subscribe to our newsletter to stay apprised of the latest developments. The links below will take you to different transition-related topics.
Messages from HMIS Director Britt Heinz-Amborn
Key dates
July 23rd at 11:59pm: The blackout for Minnesota’s HMIS began.
July 24th – Go-live and ongoing support (Data migration began. Updates, improvements, and releases are still occurring).
Frequently Asked Questions
Will our user fees go up with the transition to a new software?
There are no changes planned to user license fees at this time. Those fees are established by the HMIS Governing Board in consideration of the overall budget. The board will work with ICA leadership to set the future cost of user licenses with the understanding that license costs are important to our community.
Where are we in the transition?
Currently, we are in the in the middle of Go-Live and Ongoing Support.
Who made the decision to switch vendors?
The HMIS Governing Board holds the authority to select Minnesota’s HMIS software vendor. Throughout most of 2023, ICA and the Governing Board led a community-engaged software review. This review culminated with a final vote on November 16 and was a two-pronged vote: First, they had to decide whether to switch vendors; next, they selected one of the finalists. After hearing the results of the software review from ICA, which included user and partner input throughout the process, the Governing Board selected Eccovia, Inc.
What was the process for learning more about the finalist vendors?
Once the Governing Board decided in October 2023 which vendors would be finalists, we arranged a series of conversations with both Eccovia and BitFocus, convening our local experts with theirs. We also held public demonstrations and arranged hands-on testing for ICA staff and our implementation committee (end users!). All the information gleaned from these meetings was distilled into the presentation given to the board on November 16, 2023.