Data Entry  Data Quality  Program Specific Foundations

 New User Training Reports ShelterPoint Lunch & Learn

 System Administration Initiatives Summer 2017 Webinar Series

Data Entry

How to enter data into ServicePoint (database used for Minnesota’s HMIS).

Data Quality

Any video tutorial related to the process of checking your data to make sure it is clean and compliant. This can include pulling reports if the primary purpose is data checking or data quality.

Program Specific

Video tutorials related to collecting, entering or running reports specific to a funder’s program to help you be compliant with your funder and to prepare you for accurate reporting.


Training to help stakeholders understand the rules and regulations, policies and procedures, and standardization of the database, including history, privacy and client confidentiality, as well as the universal data elements. A lot of these trainings are helpful to individuals who are not necessarily HMIS Users (such as data collection/intake staff, agency administration, etc.)

New User Training

A collection of training videos that New Users watched during the New User Training process. These videos can be helpful to individuals who would like to review the fundamentals of data entry in HMIS.


How to run reports in ServicePoint and ART. Introduces useful or required reports. Typically these tutorials are not for 1 specific program. Some of the tutorials will cover advanced topics such as editing or creating reports.


These videos are for projects that are using the ShelterPoint module in ServicePoint. Typically these tutorials are not for general HMIS Users. If you are not sure if you’re using ShelterPoint in HMIS, please contact the Helpdesk.

General ShelterPoint Training

Hennepin Adult Shelter Connect Project

Lunch & Learn

In the spirit of continuous learning, community, and keeping the broad mission we share of preventing and ending homelessness in mind, ICA launched the “Lunch and Learn” series. This is open to all HMIS users and community partners. Click here for more information.

Mapping Prejudice: Visualizing the Hidden Histories of Race and Privilege in Minneapolis (6/6/2019)

The Mapping Prejudice project explores the history of racially-based housing discrimination in Minneapolis by mapping racially-restrictive housing covenants and exposing the resulting residential segregation and structural racism that persists today.

Kevin Ehrman-Solberg, a co-founder of the Mapping Prejudice project, presented his work, then facilitated an interactive volunteer session along with Penny Petersen and Maggie Mills. Volunteers read covenants together and extracted the data needed to put them on a map.

(Note: there is a three-minute break between the end of the presentation and the start of the Q&A session.)

To learn more about the Mapping Prejudice project and find upcoming events related to their work, visit their website at

Want to get involved in helping to extract data for the project? You can find further information and instructions on the Mapping Prejudice website as well.

Domestic Violence and Coordinated Entry (1/19/2017)

Since 2005, victim service providers have been prohibited from entering personally-identifying information into HMIS. With the advent of HUD requirements for coordinated entry systems, this prohibition has created special challenges for domestic violence survivors trying to access safe, permanent housing. This presentation will discuss relevant policies and varied approaches to this issue in Minnesota, Ohio, and Washington states. The presenter is Metro Regional Manager Heather Duchscherer from Hearth Connection.

Data Retention and Immigration (5/25/2017)

We are honored to host a timely and critical conversation about data retention as it relates to undocumented persons who seek homeless services. Given recent changes in the national climate, and media coverage of troubling arrests outside shelters, many agencies and community partners share concerns about responsibility to clients, their privacy and safety, as well as responsibility to respond to official inquiries, and the role that data plays in ensuring, or threatening, safety.

With both a national and local lens, this Lunch & Learn will feature panelists from organizations long dedicated to persons and families experiencing homelessness: the National Human Services Data Consortium (NHSDC) – who provides legal and technical expertise nationally – and St. Stephen’s Human Services – who has implemented data retention and response practices in Hennepin County.

Jason Satterfield from NHSDC will present the national landscape, key legal issues surrounding immigration and data retention, and share practices from communities around county. Heather Wilmot LeMay and Stephanie Zadora from St. Stephens will share their experience developing and implementing an agency protocol to respond to outside data inquiries.

System Administration

These video tutorials are geared towards System Administrators as they introduce more technical components and the backend of ServicePoint. These tutorials are not intended for most HMIS users.


Great things are happening, and we want you to be a part of it! This channel is a catch-all for new initiatives, ideas, or concepts within Minnesota’s HMIS.

Stay tuned for more content!

Summer 2017 Webinar Series

Recordings of the live webinar trainings over the summer of 2017 to refresh your skills and learn about data! To see what’s coming up next and to register for a webinar, visit this page!