Upcoming Helpdesk Closures

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The MN HMIS Helpdesk will be closed on Thursday, 11/28 and Friday, 11/29. We will have extra staff scheduled on the Helpdesk before and after the closures. Please plan accordingly.

Data Entry Tip: Don’t remove clients from households in ServicePoint

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We’ve recently seen some questions on the Helpdesk about households in ServicePoint, and wanted to run a quick article on two common situations. We’re seeing households in the households tab that either don’t match the current in-real-life family or where an agency has removed a household member from a household that another agency created.  Tip  … Read more

See You at the Minnesota Coalition for the Homeless Conference!

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The ICA Minnesota team is excited to attend the Minnesota Coalition for the Homeless conference this week, and to connect in person with so many of our stakeholders.   If you’ll be at the conference, look for our booth, where we’ll be promoting the Quarterly Data Quality redesign project. Stop by and learn how high-quality HMIS data can empower  … Read more

The Helpdesk Will Be Closed September 17th – 18th

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The MN HMIS Helpdesk will be closed on Tuesday, September 17th and Wednesday, September 18th while our staff attend the MN Coalition for the Homeless Conference. We hope to see you there! We will have extra staff scheduled on Helpdesk before and after the closures and will still monitor for password resets while the Helpdesk  … Read more

Upcoming Helpdesk Closures

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The MN HMIS Helpdesk will be closed on Monday, September 2nd for Labor Day as well as on Tuesday, September 17th and Wednesday, September 18th while our staff attend the MN Coalition for the Homeless Conference. We will have extra staff scheduled on Helpdesk before and after the closures. Please plan accordingly.

New Password Reset Process in HMIS

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WellSky has released a new password reset process that allows you to reset your own password if you get locked out of HMIS!  You must have a valid email address on file for the process to work.  Click here for instructions on verifying your email address and other helpful tips on this process.  Please contact the Helpdesk  … Read more