The Helpdesk will be closed next Wednesday, July 17th and Thursday, July 18th for an ICA staff retreat. We will have extra Helpdesk staff scheduled on other days next week. Please plan accordingly.
WellSky has released a new password reset process that allows you to reset your own password if you get locked out of HMIS! You must have a valid email address on file for the process to work. Click here for instructions on verifying your email address and other helpful tips on this process. Please contact the Helpdesk … Read more
Did one of your HMIS users leave your agency or just transition to another role where they will not be using HMIS? You MUST let ICA know within 24 hours so we can make their user license inactive and remove their access to HMIS. Per the Agency Agreement and the HMIS Policies, agencies are responsible … Read more
The MN HMIS Helpdesk will be closed on Monday, May 27th for Memorial Day and will re-open on Tuesday, May 28th. We will have extra staff on Helpdesk before and after the closure. Please plan accordingly.
The Helpdesk will be closed on Monday, February 18th for Presidents’ Day and will re-open on Tuesday, February 19th. We will have extra staff scheduled on Helpdesk on other days.
You asked for it, and it is here! Behold, the Minnesota HMIS Knowledge Base! You can find the Knowledge Base on our website under the Training and Support section. What is a Knowledge Base? It is a collection of some of our frequently asked questions with answers from the team at ICA. Everything is sorted … Read more
The HMIS Helpdesk will be closed Monday, January 21st in observance of Martin Luther King, Jr. Day. We will re-open on Tuesday, January 22nd. Please plan accordingly.
The Helpdesk will be closed on Monday, December 31st and Tuesday, January 1st for the New Year’s holiday. We will have extra Helpdesk staff scheduled on other days. Please plan accordingly.
We know that tracking HMIS user licenses and invoices can be cumbersome for agencies so we have been working on ways to make the billing process easier for you. We recently set up an email address specifically for HMIS user license billing inquiries. Need to know whether we have received the payment you sent for … Read more
Our Helpdesk receives many support requests every day and strives to resolve issues as quickly as possible so HMIS users can continue with their work. We have identified some useful information you can include in your initial email to our Helpdesk in an effort to help us troubleshoot any issues you experience more quickly! Client ID … Read more