The Helpdesk will be closed on Monday, February 18th for Presidents’ Day and will re-open on Tuesday, February 19th. We will have extra staff scheduled on Helpdesk on other days.
You asked for it, and it is here! Behold, the Minnesota HMIS Knowledge Base! You can find the Knowledge Base on our website under the Training and Support section. What is a Knowledge Base? It is a collection of some of our frequently asked questions with answers from the team at ICA. Everything is sorted … Read more
The HMIS Helpdesk will be closed Monday, January 21st in observance of Martin Luther King, Jr. Day. We will re-open on Tuesday, January 22nd. Please plan accordingly.
The Helpdesk will be closed on Monday, December 31st and Tuesday, January 1st for the New Year’s holiday. We will have extra Helpdesk staff scheduled on other days. Please plan accordingly.
We know that tracking HMIS user licenses and invoices can be cumbersome for agencies so we have been working on ways to make the billing process easier for you. We recently set up an email address specifically for HMIS user license billing inquiries. Need to know whether we have received the payment you sent for … Read more
Our Helpdesk receives many support requests every day and strives to resolve issues as quickly as possible so HMIS users can continue with their work. We have identified some useful information you can include in your initial email to our Helpdesk in an effort to help us troubleshoot any issues you experience more quickly! Client ID … Read more
The Helpdesk will be closed Wednesday, July 4th for the holiday and re-open on Thursday, July 5th. We will have extra Helpdesk staff scheduled on Tuesday, July 3rd and Thursday, July 5th. Please plan accordingly.
Our Helpdesk will be closed Friday, June 1st for an ICA MN event. We will have extra Helpdesk staff scheduled on Thursday, May 31st. Please plan accordingly. We will be monitoring for password resets and other urgent requests when the Helpdesk is closed. We apologize for the inconvenience.
Our Helpdesk will be closed the following days: Monday, May 28th (Memorial Day) Friday, June 1st (ICA MN event) We will have extra Helpdesk staff scheduled on Friday, May 25th, Tuesday, May 29th, Thursday, May 31st, and Monday, June 4th. Please plan accordingly. We will be monitoring for password resets and other urgent requests on … Read more
The Helpdesk will be closed Tuesday, April 24, Thursday, April 26, and Friday, April 27 as we attend some all-staff meetings. We will have extra Helpdesk staff during that week on Monday, April 23 and Wednesday, April 25 and the following week on Monday, April 30 to assist with Helpdesk requests. Please plan accordingly. We … Read more