We’ve recently seen some questions on the Helpdesk about households in ServicePoint, and wanted to run a quick article on two common situations. We’re seeing households in the households tab that either don’t match the current in-real-life family or where an agency has removed a household member from a household that another agency created. Tip … Read more
Many of you have already used the Minnesota HMIS Knowledge Base to find answers to your questions this past year and we’d love to get your input on how to improve this resource! Please take a short survey here. The survey will be open until October 14, 2019. If you’re asking yourself, “What’s the Minnesota … Read more
The ICA Minnesota team is excited to attend the Minnesota Coalition for the Homeless conference this week, and to connect in person with so many of our stakeholders. If you’ll be at the conference, look for our booth, where we’ll be promoting the Quarterly Data Quality redesign project. Stop by and learn how high-quality HMIS data can empower … Read more
The MN HMIS Helpdesk will be closed on Tuesday, September 17th and Wednesday, September 18th while our staff attend the MN Coalition for the Homeless Conference. We hope to see you there! We will have extra staff scheduled on Helpdesk before and after the closures and will still monitor for password resets while the Helpdesk … Read more
The MN HMIS Helpdesk will be closed on Monday, September 2nd for Labor Day as well as on Tuesday, September 17th and Wednesday, September 18th while our staff attend the MN Coalition for the Homeless Conference. We will have extra staff scheduled on Helpdesk before and after the closures. Please plan accordingly.
We’ve seen a recent uptick in Helpdesk questions from HMIS users who are noting that their email address has changed. If your email address has changed recently, please make sure to update it in your user profile in ServicePoint. If your email address is not up to date you will not be able to reset … Read more
The Helpdesk will be closed next Wednesday, July 17th and Thursday, July 18th for an ICA staff retreat. We will have extra Helpdesk staff scheduled on other days next week. Please plan accordingly.
WellSky has released a new password reset process that allows you to reset your own password if you get locked out of HMIS! You must have a valid email address on file for the process to work. Click here for instructions on verifying your email address and other helpful tips on this process. Please contact the Helpdesk … Read more
Did one of your HMIS users leave your agency or just transition to another role where they will not be using HMIS? You MUST let ICA know within 24 hours so we can make their user license inactive and remove their access to HMIS. Per the Agency Agreement and the HMIS Policies, agencies are responsible … Read more
The MN HMIS Helpdesk will be closed on Monday, May 27th for Memorial Day and will re-open on Tuesday, May 28th. We will have extra staff on Helpdesk before and after the closure. Please plan accordingly.