New Password Reset Process in HMIS

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WellSky has released a new password reset process that allows you to reset your own password if you get locked out of HMIS!  You must have a valid email address on file for the process to work.  Click here for instructions on verifying your email address and other helpful tips on this process.  Please contact the Helpdesk  … Read more

The Helpdesk Will be Closed on Monday, May 27th

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The MN HMIS Helpdesk will be closed on Monday, May 27th for Memorial Day and will re-open on Tuesday, May 28th. We will have extra staff on Helpdesk before and after the closure. Please plan accordingly.

Helpdesk Closure on Monday, February 18th

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The Helpdesk will be closed on Monday, February 18th for Presidents’ Day and will re-open on Tuesday, February 19th. We will have extra staff scheduled on Helpdesk on other days.

Announcing…Knowledge Base!

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You asked for it, and it is here! Behold, the Minnesota HMIS Knowledge Base! You can find the Knowledge Base on our website under the Training and Support section. What is a Knowledge Base? It is a collection of some of our frequently asked questions with answers from the team at ICA. Everything is sorted  … Read more

Upcoming Helpdesk Closures

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The Helpdesk will be closed on Monday, December 31st and Tuesday, January 1st for the New Year’s holiday. We will have extra Helpdesk staff scheduled on other days. Please plan accordingly.

Help Us Help You: HMIS User License Billing

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We know that tracking HMIS user licenses and invoices can be cumbersome for agencies so we have been working on ways to make the billing process easier for you. We recently set up an email address specifically for HMIS user license billing inquiries. Need to know whether we have received the payment you sent for  … Read more

Help Your HMIS Helpdesk Helper Help You

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Our Helpdesk receives many support requests every day and strives to resolve issues as quickly as possible so HMIS users can continue with their work. We have identified some useful information you can include in your initial email to our Helpdesk in an effort to help us troubleshoot any issues you experience more quickly!  Client ID   … Read more