The Helpdesk Will be Closed on Monday, May 27th

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The MN HMIS Helpdesk will be closed on Monday, May 27th for Memorial Day and will re-open on Tuesday, May 28th. We will have extra staff on Helpdesk before and after the closure. Please plan accordingly.

Helpdesk Closure on Monday, February 18th

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The Helpdesk will be closed on Monday, February 18th for Presidents’ Day and will re-open on Tuesday, February 19th. We will have extra staff scheduled on Helpdesk on other days.

Announcing…Knowledge Base!

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You asked for it, and it is here! Behold, the Minnesota HMIS Knowledge Base! You can find the Knowledge Base on our website under the Training and Support section. What is a Knowledge Base? It is a collection of some of our frequently asked questions with answers from the team at ICA. Everything is sorted  … Read more

Upcoming Helpdesk Closures

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The Helpdesk will be closed on Monday, December 31st and Tuesday, January 1st for the New Year’s holiday. We will have extra Helpdesk staff scheduled on other days. Please plan accordingly.

Help Us Help You: HMIS User License Billing

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We know that tracking HMIS user licenses and invoices can be cumbersome for agencies so we have been working on ways to make the billing process easier for you. We recently set up an email address specifically for HMIS user license billing inquiries. Need to know whether we have received the payment you sent for  … Read more

Help Your HMIS Helpdesk Helper Help You

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Our Helpdesk receives many support requests every day and strives to resolve issues as quickly as possible so HMIS users can continue with their work. We have identified some useful information you can include in your initial email to our Helpdesk in an effort to help us troubleshoot any issues you experience more quickly!  Client ID   … Read more

The Helpdesk Will Be Closed Wednesday, July 4th

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The Helpdesk will be closed Wednesday, July 4th for the holiday and re-open on Thursday, July 5th. We will have extra Helpdesk staff scheduled on Tuesday, July 3rd and Thursday, July 5th. Please plan accordingly.

Helpdesk Will Be Closed Friday, June 1st

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Our Helpdesk will be closed Friday, June 1st for an ICA MN event. We will have extra Helpdesk staff scheduled on Thursday, May 31st. Please plan accordingly. We will be monitoring for password resets and other urgent requests when the Helpdesk is closed. We apologize for the inconvenience.

Upcoming Helpdesk Closures

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Our Helpdesk will be closed the following days: Monday, May 28th (Memorial Day) Friday, June 1st (ICA MN event) We will have extra Helpdesk staff scheduled on Friday, May 25th, Tuesday, May 29th, Thursday, May 31st, and Monday, June 4th. Please plan accordingly. We will be monitoring for password resets and other urgent requests on  … Read more