Help Us Help You: HMIS User License Billing

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We know that tracking HMIS user licenses and invoices can be cumbersome for agencies so we have been working on ways to make the billing process easier for you. We recently set up an email address specifically for HMIS user license billing inquiries. Need to know whether we have received the payment you sent for  … Read more

Help Your HMIS Helpdesk Helper Help You

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Our Helpdesk receives many support requests every day and strives to resolve issues as quickly as possible so HMIS users can continue with their work. We have identified some useful information you can include in your initial email to our Helpdesk in an effort to help us troubleshoot any issues you experience more quickly!  Client ID   … Read more

The Helpdesk Will Be Closed Wednesday, July 4th

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The Helpdesk will be closed Wednesday, July 4th for the holiday and re-open on Thursday, July 5th. We will have extra Helpdesk staff scheduled on Tuesday, July 3rd and Thursday, July 5th. Please plan accordingly.

Helpdesk Will Be Closed Friday, June 1st

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Our Helpdesk will be closed Friday, June 1st for an ICA MN event. We will have extra Helpdesk staff scheduled on Thursday, May 31st. Please plan accordingly. We will be monitoring for password resets and other urgent requests when the Helpdesk is closed. We apologize for the inconvenience.

Upcoming Helpdesk Closures

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Our Helpdesk will be closed the following days: Monday, May 28th (Memorial Day) Friday, June 1st (ICA MN event) We will have extra Helpdesk staff scheduled on Friday, May 25th, Tuesday, May 29th, Thursday, May 31st, and Monday, June 4th. Please plan accordingly. We will be monitoring for password resets and other urgent requests on  … Read more

Helpdesk Closed April 24, 26, and 27, 2018

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The Helpdesk will be closed Tuesday, April 24, Thursday, April 26, and Friday, April 27 as we attend some all-staff meetings.  We will have extra Helpdesk staff during that week on Monday, April 23 and Wednesday, April 25 and the following week on Monday, April 30 to assist with Helpdesk requests. Please plan accordingly. We  … Read more

Upcoming State Data Element Changes – Effective July 1

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As announced in the April 27 MN HMIS Newsletter, there will be one change to the MN Universal Data Elements, which will go into effect on July 1, 2017. Leave any of these? The question will remain a MN Universal Data Element, but it will be reduced to a single question focused on the last  … Read more

Helpdesk is Closed Memorial Day

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The Helpdesk will be closed on Monday, May 29, 2017.  We will resume regular business office hours on Tuesday, May 30, 2017. Our regular business hours are Monday through Friday 8:30am – 4:30pm, with the exception of major holidays. Happy Memorial Day!

“Please Leave a Voicemail at the Beep.”

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In addition to piloting the new form highlighted in our last communication (thanks to those already using it!), all calls to the Helpdesk will go directly to voicemail for the month of October for a pilot period. We hope this will help us to appropriately triage and prioritize calls so the right person with the  … Read more

New Form to Contact the Helpdesk

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As we continue to explore best practices of operating a popular Helpdesk with a small team, we are piloting a new form to assist us in giving you a great Helpdesk experience. Try it out and send us your feedback! For now, you can contact the Helpdesk in 3 ways: phone, email and the form!