“Please Leave a Voicemail at the Beep.”


In addition to piloting the new form highlighted in our last communication (thanks to those already using it!), all calls to the Helpdesk will go directly to voicemail for the month of October for a pilot period. We hope this will help us to appropriately triage and prioritize calls so the right person with the  … Read more

Trouble Accessing e-snaps?

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 Although we do not provide technical support for e-snaps, we are aware of issues related to browser compatibility. We have heard that progress is being made to correct these issues, but we are providing a workaround for each browser. These instructions are available with access to ServicePoint under System News. (If you do not have access  … Read more

HUD-CoC Projects – It’s NOFA Time!

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READ THIS IMPORTANT UPDATE SINCE THIS NEWS ITEM WAS POSTED. Additional instructions will follow on how to use HMIS to complete your application (you will only use HMIS to complete Q5 and Q6). Q5: Bowman is working on a report which will be released shortly (fingers crossed!) to help you answer the questions about households and  … Read more

CallPoint Overview

Want to know how CallPoint could support your Coordinated Entry work? Find out it’s functions and benefits through the CallPoint webinar.

Mozilla Firefox is our Recommended Browser

As browsers change configurations and compatibility with Java (and all that other techy stuff), these changes interfere with use of the ServicePoint website. Currently, the best browser to use for ServicePoint is Mozilla Firefox.

Looking for your ART Reports? Open the SSA Report Gallery (Secure) Folder!


We are moving all your favorite ART reports under a new folder “SSA Report Gallery (Secure).” All the reports located in this folder are designed and maintained by your State System Administrator, Wilder Research. As other people (like your CoC Coordinator or Local System Administrator) may be writing new reports, we wanted to give them  … Read more

DHS-HTHP and DHS-OEO HYA Outcomes Assessment

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The Minnesota Department of Human Services (DHS) and the Office of Economic Opportunity (OEO) have approved a handful of changes to the Outcomes Assessment effective October 1, 2015. The primary changes are: the removal of data elements, revision of some instructions, and new backdating instructions when completing the Outcomes Assessment. No retroactive data correction is  … Read more

New Form to Contact the Helpdesk


As we continue to explore best practices of operating a popular Helpdesk with a small team, we are piloting a new form to assist us in giving you a great Helpdesk experience. Try it out and send us your feedback! For now, you can contact the Helpdesk in 3 ways: phone, email and the form!

Vi-SPDAT and mini SPDAT Case Management Presentation

In August, Iain De Jong led a presentation about “Everything you need to know to be awesome at the Vi-SPDAT triage tool.” Interested in learning more?  Here are the presentation materials: VI-SPDAT V2 Training Presentation. You can also view the PDF of the mini SPDAT case management session presentation: Excellence in Housing-Based Case Management Minnesota  … Read more

Release of ESG CAPER Redesign


In the upcoming months, HUD will release an updated CAPER for the ESG Program. This ESG CAPER redesign is an important next step in gathering comprehensive, nationwide data that shows the impact of the ESG Program across the country. These new requirements are applicable for all 2015 CAPER submissions (beginning October 1, 2015) and only  … Read more