Our Helpdesk will be closed the following days: Monday, May 28th (Memorial Day) Friday, June 1st (ICA MN event) We will have extra Helpdesk staff scheduled on Friday, May 25th, Tuesday, May 29th, Thursday, May 31st, and Monday, June 4th. Please plan accordingly. We will be monitoring for password resets and other urgent requests on … Read more
The Helpdesk will be closed Tuesday, April 24, Thursday, April 26, and Friday, April 27 as we attend some all-staff meetings. We will have extra Helpdesk staff during that week on Monday, April 23 and Wednesday, April 25 and the following week on Monday, April 30 to assist with Helpdesk requests. Please plan accordingly. We … Read more
As announced in the April 27 MN HMIS Newsletter, there will be one change to the MN Universal Data Elements, which will go into effect on July 1, 2017. Leave any of these? The question will remain a MN Universal Data Element, but it will be reduced to a single question focused on the last … Read more
The Helpdesk will be closed on Monday, May 29, 2017. We will resume regular business office hours on Tuesday, May 30, 2017. Our regular business hours are Monday through Friday 8:30am – 4:30pm, with the exception of major holidays. Happy Memorial Day!
In addition to piloting the new form highlighted in our last communication (thanks to those already using it!), all calls to the Helpdesk will go directly to voicemail for the month of October for a pilot period. We hope this will help us to appropriately triage and prioritize calls so the right person with the … Read more
As we continue to explore best practices of operating a popular Helpdesk with a small team, we are piloting a new form to assist us in giving you a great Helpdesk experience. Try it out and send us your feedback! For now, you can contact the Helpdesk in 3 ways: phone, email and the form!