New User Online Training – Registration

New User Training will teach you how to enter client data and generate reports for your agency. New User Training is required for any individual wanting to use Minnesota’s HMIS, ServicePoint. By successfully completing New User Training you will become a licensed HMIS User.

You are completing the online version of the New User Training. New User Online Training takes between 5 to 7 hours to complete. There is no fee to complete this training.

Is this training for me?

New User Training is required for individuals who will be using ServicePoint for data entry or reporting for their agency. New User Training is not required for the following groups:

  • Local System Administrators (LSA), CoC Coordinators, or Funder Reporting Leads
  • New member of the Hennepin Shelter Team (HST)
  • Anyone who has used Minnesota’s HMIS in the last 365 days as a licensed user

Contact for your training requirements if you fall into one of these categories.

Can I do training in person instead?

We do not plan to offer any in-person training at this time.

My agency is not currently using HMIS, what should I do?

If your agency is brand new to Minnesota’s HMIS or is returning to HMIS after a period of absence, your agency administrators need to complete paperwork to get your agency setup in ServicePoint to enter data. Contact This paperwork can take some time to complete and should be completed prior to your registration to New User Online Training.


Ready? Start New User Online Training below!


Step 1 Pre-Registration

1.1 Review the To-Do List and our Training Policies. 10 minutes

The To-Do List will guide you through the training process with numbered steps that match the steps listed on the website. Print a copy of the To-Do List to check off completed steps as you go!


1.2 Watch HMIS Fundamentals (Foundations 111). 52 minutes


Use the “expand” button in the lower right of the video to view full screen.


Step 2 Registration

2.1 Complete registration with your supervisor or agency administrator to confirm you are providing the most up-to-date information. For a hard copy of registration, click here. You should receive an automated email immediately upon registration with a password to access the remainder of your training on the New User Training Site. <30 minutes


2.2 We’ll email you a username and password to the ServicePoint Training Site within 2 business days. You need a ServicePoint Training Site login to complete the remaining two exercises. You can start watching your training videos on the New User Training Site before receiving your username and password to the ServicePoint Training Site.


“Step 3 Watch Core Videos” will continue on the New User Training Site. Your password to access the New User Training Site was sent (Step 2.1).