New User Training will teach you how to enter client data and generate reports for your agency. New User Training is required for any individual wanting to use Minnesota’s HMIS, ServicePoint. By successfully completing New User Training you will become a licensed HMIS User.
You are completing the online version of the New User Training. New User Online Training takes between 5 to 7 hours to complete. There is no fee to complete this training.
Is this training for me?
New User Training is required for individuals who will be using ServicePoint for data entry or reporting for their agency. New User Training is not required for the following groups:
- Local System Administrators (LSA), CoC Coordinators, or Funder Reporting Leads
- New member of the Hennepin Shelter Team (HST)
- Anyone who has used Minnesota’s HMIS in the last 365 days as a licensed user
Contact MNHMIS@icalliances.org for your training requirements if you fall into one of these categories.
Can I do training in person instead?
We do not plan to offer any in-person training at this time.
My agency is not currently using HMIS, what should I do?
If your agency is brand new to Minnesota’s HMIS or is returning to HMIS after a period of absence, your agency administrators need to complete paperwork to get your agency setup in ServicePoint to enter data. Contact MNHMIS@icalliances.org. This paperwork can take some time to complete and should be completed prior to your registration to New User Online Training.
Ready? Start New User Online Training below!
Step 1 Pre-Registration
1.1 Review the To-Do List and our Training Policies. 10 minutes
The To-Do List will guide you through the training process with numbered steps that match the steps listed on the website. Print a copy of the To-Do List to check off completed steps as you go!
1.2 Watch HMIS Fundamentals (Foundations 111). 52 minutes
Use the “expand” button in the lower right of the video to view full screen.
Step 2 Registration
2.1 Complete registration with your supervisor or agency administrator to confirm you are providing the most up-to-date information. For a hard copy of registration, click here. You should receive an automated email immediately upon completion confirming your registration. <30 minutes
2.2 We’ll email you a username and password to the ServicePoint Training Site within 2 business days. You need a ServicePoint Training Site login to complete the remaining two exercises. You can start watching your training videos before receiving your username and password to the ServicePoint Training Site.
Before moving on to the next steps, you should have already completed Step 1 Pre-Registration and Step 2 Registration.
Questions? Contact a trainer by emailing MNHMIS@icalliances.org.
Step 3 Watch Core Videos
3.1 Watch ClientPoint Module—Entry/Exit (Data Entry 121). 126 minutes
10/18/2016 Update: There is a “NEW” process for adding the Release of Information. It is important for you to review and understand these instructions and ignore any instruction you receive in the video trainings regarding documenting a consented ROI in the ROI tab in HMIS. New Process for Adding an ROI Instructions
3.2 Watch Universal and Common Data Elements (Foundations 115). 65 minutes
3.3 NEW Complete the Data Entry Exercise in the ServicePoint Training Site. <1 hour
Important Note: You need login information for the ServicePoint Training Site to complete this exercise. You’ll get your login information from us via email within 2 business days of registration (Step 2.1).
3.4 NEW Check your own work using the Data Entry Exercise – Answer Video and make appropriate changes. Use the Answer Video Reference Sheet to find specific times in the video to review your exercise. (Write down your client ID # as you’ll use this in Steps 4.3 and 5.1) <30 minutes
3.5 Watch ServicePoint and Advanced Reporting Tool (ART) Reports (Reports 161). 18 minutes
Step 4 Watch Funder/Program Specific Videos
4.1 Determine which funder/program specific videos are required for you. Use your responses to “For which funding sources will you be entering data and/or running reports?” in the New User Online Training Registration to determine which funder/program specific videos you should watch. <5 minutes
You can use the email confirmation you received after submitting your registration to view your responses.
4.2 Watch all funder/program specific videos that apply to your data entry or reporting. Time varies
PowerPoint files are available when you click on a video link.
DHS-LTHSSF Program Requirements (Program Specific 155) 32 min (Same as Program Specific 157)
MN HSG-LTH Program Requirements (Program Specific 157) 32 min (Same as Program Specific 155)
HHS-PATH Program Requirements (Program Specific 149) – Not Available
4.3 Complete the Funder Specific Exercise in the ServicePoint Training Site. <1 hour
4.4 ShelterPoint – If you will be using ShelterPoint, watch the ShelterPoint video that applies to your data entry or reporting. Time varies
PDF files with workflow steps are available when you click on a video link.
General ShelterPoint Training:
Hennepin Adult Shelter Connect Project:
- Applicable program(s): Our Saviour’s Housing; St. Stephen’s Housing; Simpson Housing Men; Simpson Housing Women
- Applicable program(s): Catholic Charities Pay for Stay
- Applicable program(s): Salvation Army Harbor Light Center Men’s and Women’s Emergency Housing
- Applicable program(s): Catholic Charities Higher Ground; First Covenant Church; Salvation Army Harbor Light Center Safebay; Salvation Army Harbor Light Center Sally’s
- Applicable program(s): Adult Shelter Connect Office
Step 5 Training Completion
5.1 Sign up for the MN HMIS Newsletter at http://eepurl.com/b4VFTv.
The newsletter is our main vehicle for communicating with stakeholders. We send out a newsletter to keep you informed on any new resources, system updates, or changes that impact Minnesota’s HMIS. We expect you to read the email when it arrives in your inbox every other week as it contains important information regarding your data entry and reporting.
5.2 Complete the Training Completion Form. This includes the HMIS User Policy and Online Training Evaluation. 30 minutes
5.3 You are almost done with New User Online Training! Once an HMIS trainer has reviewed your Data Entry Exercise and Funder Specific Exercise, you’ll receive your login to Minnesota’s HMIS within 2 business days.