New User Online Training

*New User Online Training will be closed from June 25th – July 9th, 2018* 

We will be closing our New User Online Training on June 25th. During this time, you will not be able to access our training. The last day for registration is June 18th and all new users must complete training (submit a Training Completion Form) by June 25th. All current new users going through training must also complete their training by June 25th. We will be updating the Training Site on July 1st and losing any historical data entered in this site as part of New User Training.


New User Training will teach you how to enter client data and generate reports for your agency. New User Training is required for any individual wanting to use Minnesota’s HMIS, ServicePoint. By successfully completing New User Training you will become a licensed HMIS User.

You are completing the online version of the New User Training. New User Online Training takes between 5 to 7 hours to complete. There is no fee to complete this training.

Is this training for me?

New User Training is required for individuals who will be using ServicePoint for data entry or reporting for their agency. New User Training is not required for the following groups:

  • Local System Administrators (LSA), CoC Coordinators, or Funder Reporting Leads
  • New member of the Hennepin Shelter Team (HST)
  • Anyone who has used Minnesota’s HMIS in the last 365 days as a licensed user

Contact for your training requirements if you fall into one of these categories.

Can I do training in person instead?

We do not plan to offer any in-person training at this time.

My agency is not currently using HMIS, what should I do?

If your agency is brand new to Minnesota’s HMIS or is returning to HMIS after a period of absence, your agency administrators need to complete paperwork to get your agency setup in ServicePoint to enter data. Contact This paperwork can take some time to complete and should be completed prior to your registration to New User Online Training.


Ready? Start New User Online Training below!

Questions? Contact a trainer by emailing

Step 1 Pre-Registration

1.1 Review the To-Do List. 10 minutes

The To-Do List will guide you through the training process with numbered steps that match the steps listed on the website. Print a copy of the To-Do List to check off completed steps as you go!


1.2 Watch HMIS Fundamentals (Foundations 111). 52 minutes


Use the “expand” button in the lower right of the video to view full screen.


Step 2 Registration

2.1 Complete registration with your supervisor or agency administrator to confirm you are providing the most up-to-date information. For a hard copy of registration, click here. You should receive an automated email immediately upon completion confirming your registration. <30 minutes


2.2 We’ll email you a username and password to the ServicePoint Training Site within 2 business days. You can continue to Step 3.1 and watch your training videos while you wait for your username and password to the ServicePoint Training Site.


Step 3 Watch Core Videos

3.1 Watch ClientPoint Module—Entry/Exit (Data Entry 121). 126 minutes


10/18/2016 Update: There is a “NEW” process for adding the Release of Information. It is important for you to review and understand these instructions and ignore any instruction you receive in the video trainings regarding documenting a consented ROI in the ROI tab in HMIS. New Process for Adding an ROI Instructions

3.2 Read the Minnesota’s HMIS Data Standards Guide to understand universal and common program specific data elements; distribute to data collection staff at your agency. (Retired: Universal and Common Data Elements (Foundations 115)). 30 minutes

3.3 Complete the Data Entry Exercise in the ServicePoint Training Site. <1 hour

Important Note: You need login information for the ServicePoint Training Site to complete this exercise. You’ll get your login information from us via email within 2 business days of registration (Step 2.1).


3.4 Check your own work using the Data Entry Exercise – Answer Video and make appropriate changes. Use the Answer Video Reference Sheet to find specific times in the video to review your exercise. (Write down your client ID # as you’ll use this in Steps 4.3 and 5.1) <30 minutes


3.5 Watch ServicePoint and Advanced Reporting Tool (ART) Reports (Reports 161). 18 minutes



Step 4 Watch Funder/Program Specific Videos

4.1 Determine which funder/program specific videos are required for you. Use your responses to “For which funding sources will you be entering data and/or running reports?” in the New User Online Training Registration to determine which funder/program specific videos you should watch. <5 minutes

You can use the email confirmation you received after submitting your registration to view your responses.


4.2 Watch all funder/program specific videos that apply to your data entry or reporting. Time varies

Please note, the funder/program specific videos have not been updated to reflect the 2017 Data Standards Changes. 

PowerPoint files are available when you click on a video link.


4.3 Complete the Funder Specific Exercise in the ServicePoint Training Site. <1 hour



4.4 ShelterPoint – If you will be using ShelterPoint, watch the ShelterPoint video that applies to your data entry or reporting. Time varies

PDF files with workflow steps are available when you click on a video link.

General ShelterPoint Training:

Hennepin Adult Shelter Connect Project:


Step 5 Training Completion

5.1 Sign up for the MN HMIS Newsletter at

The newsletter is our main vehicle for communicating with stakeholders. We send out a newsletter to keep you informed on any new resources, system updates, or changes that impact Minnesota’s HMIS. We expect you to read the email when it arrives in your inbox every other week as it contains important information regarding your data entry and reporting.


5.2 Complete the Training Completion Form. This includes the HMIS User Policy and Online Training Evaluation. 30 minutes


5.3 You are almost done with New User Online Training! Once an HMIS trainer has reviewed your Data Entry Exercise and Funder Specific Exercise, you’ll receive your login to Minnesota’s HMIS within 2 business days.